Step 1: Strategic Review
We carry out a strategic review and arrive at an agreed definition of the change programme objectives. It is critical to gain senior management sign-off for the resources needed to carry out the programme successfully. As part of the strategic review we use our Exponential Complexity tool to quantify the level of complexity and either scale down the programme or build the business case for adequate resources to deliver it.

Step 2: Rapid Process Mapping
Unless one captures the detail of what people actually do and make the necessary decisions about those activities not being addressed by the new process, the change project will fail. Using PROTOS process modelling software, we employ a Rapid Process Mapping approach to capture this detail very quickly and inexpensively, enabling informed decisions to be made. This step generates the insights into where the opportunities for improvement will lie. For a demo of PROTOS click here.

Step 3: Harness the drivers for change
The energy for change comes from users of the process - and often the best ideas for innovation do too. We employ a Strengthening the Management Culture tool to help identify tensions between the organisation and the individuals in the organisation. (Click here for a demo). We then bring together stakeholders to open up the dialogue that will help them align with the organisation and generate the momentum the process improvement project needs in order to succeed.

That's the preparation done...

Step 4: Design transition from ‘As Is’ to ‘To Be’
We work with an in-house team in the use of the process mapping software to evaluate the outputs of Step 2. Using LEAN techniques of process improvement to remove all waste from the process, we develop the transition from the old system to the new one. This allows each group of processes users to develop its own path through the new process to ensure optimisation and take-up.

Step 5: Train the team
This is where we transfer the knowledge to enable the organisation to use the tools and techniques to achieve continuous improvement. Fully trained personnel are vital to ensure that processes are properly mapped and tested before they are introduced.

Step 6: Roll out new, compliant processes
Having agreed the changes in small pilot groups, we work with the team to develop a project implementation plan. Implementation uses the outputs from the process mapping software, including user manuals, forms, guidance and other documentation as required to implement the changes.

Step 7: Generate take-up and compliance
We work with the individual members of the organisation to make sure that they are taking up the new processes and coping with the changes in their roles. Its this detailed level of working with people, as well as process, that brings about real culture change in the organisation… which leads to high levels of take-up and compliance...and success!